Refund policy
At Uprightly, we want you to be happy with every order. If something isn't right, we're here to help.
Our 90-Day Return Policy
You have 90 days from the date you receive your order to request a return. To be eligible, items must be unopened and unused, in their original packaging. Once your return is approved and received, we'll issue a full refund.
How to Request a Return
To start a return, email us at info@tryuprightly.com with your order number and the reason for your return. Our team will reply with instructions on how to send your items back.
Please don't send products back before contacting us — returns need to be approved first so we can process them correctly.
Cancelling an Order
You can cancel an order within 2 hours of placing it. Just email info@tryuprightly.com as soon as possible. After 2 hours, the order has already entered our fulfillment system and can no longer be cancelled, but you're still covered by our 90-day return policy once it arrives.
Damaged, Faulty or Incorrect Products
If your order arrives damaged, defective, or incorrect, contact us right away at info@tryuprightly.com. In these cases we cover the cost of return shipping and will send a replacement or full refund. This does not affect your statutory rights.
Lost or Stolen Packages
If shipping protection was added to your order, we'll replace or refund packages that are lost or stolen in transit — just email us. If shipping protection was not included, we are unfortunately unable to take responsibility for lost or stolen packages once they have been dispatched. We recommend adding shipping protection at checkout for peace of mind.
Return Shipping Costs
For standard returns (change of mind), you are responsible for the cost of shipping your items back to us. Return shipping costs are non-refundable.
When You'll Get Your Refund
Once we receive and inspect your returned items, we'll issue your refund within 10 business days. Refunds go back to your original payment method. Depending on your bank or card provider, it may take a few additional days for the funds to appear.
Your Consumer Rights
Nothing in this policy limits your legal rights under applicable consumer protection laws in the United States, United Kingdom, Ireland, Canada, and Australia. Customers in the UK, EU (Ireland), Canada, and Australia may have additional statutory rights regarding faulty goods and cancellation periods — including, for EU/UK customers, a 14-day right to cancel distance purchases — which apply in addition to the policy described above.
Contact Us
Uprightly
Email: info@tryuprightly.com
Customer Support: 7am–7pm EST, Monday to Friday